Frequently Asked Questions (FAQ)
Can I return an item?
Due to the nature of our products, we do not offer returns or exchanges. If your shipment is incorrect or damaged upon arrival, please reach out at info@sultansoaps.com as soon as possible.
When will my order arrive?
The shipping option you chose determines your purchase's estimated delivery date. Deliveries can take longer during busy seasons
If you have any other questions, reach out to us at info@sultansoaps.com.
Can I edit or cancel my order?
Contact us at info@sultansoaps.com and we'll get you sorted out.
What is your shipping policy?
We ship anywhere within the United States. You can expect a delivery date of 2-7 days after your purchase.
Bar soap is heavy and shipping costs can add up quickly. If you're putting in a bulk order of multiple soaps or 1+ loaves, expect longer fulfillment times.
Shipping is calculated at checkout.
How can I know more about a product?
Product titles and pages outline the key ingredients that go into our soaps. If you need more info, let us know at info@sultansoaps.com.
Do you take custom soap orders?
We do not take custom soap orders at this time.
Do your discounts and offers apply for all items? Do they stack?
Yes, all soap bars and loaves are covered under our order discount. Free shipping stacks on top of the order discount. Enjoy your savings!
How can I support Sultan Soaps beyond purchases?
Follow our journey on Instagram or reach out to us with any questions you may have.
I have a question that isn't covered here. What should I do?
Contact us at info@sultansoaps.com and we'll get you sorted out.
Find us elsewhere!
Visit us on Instagram at @sultansoaps
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Pushing Boundaries
Support minorities and women in small business today.
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Cruelty Free
Our soap is American made and not tested on animals.
